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Blacksmith Jacks appreciate that under some circumstances a standard stock line product does not meet the purpose for which it was intended and may need to be returned. To this end, Blacksmith Jacks agree to accept product returns of standard stock line goods within a seven (7) day period where goods have been returned to Blacksmith Jacks in full resale condition (including original packaging, instruction manuals and keys) along with a copy of the original purchase invoice. Damage to, markings and loss of the original packaging will deem the product unsaleable and in these circumstances the return claim will be denied. A refund or credit will be provided less 15% of the total product cost charged as a handling/re-stocking fee. There will be no refund for costs associated with postage or freight as part of original purchase or returns process. There is no entitlement to a refund simply because a customer changes their mind.